Archives

We have issued the draft AltHANCo Exempt Premises List Submission consultation, with responses due by 5pm Tuesday 1 October 2019. During the consultation, we are seeking views on the draft Exempt [...]

The Alternative Home Area Network (Alt HAN) Company and Forum are delighted to announce the appointment following a competitive process of Paul Cooper as the company’s Managing Director. Paul [...]

If you have any issues, please contact your energy supplier or go to the Contact Us page on the Alt HAN Co website or call us on 020 7090 7766.

For your electricity supplier, call your regional electricity distribution number. The number differs based on where you live. See below for a full list:

If you can’t get hold of a bill, the simplest way to find out which energy provider supplies your gas is to give the Meter Number Helpline a ring on 0870 608 1524. (Please note that calls cost 7p [...]

No. We only need to access the meter room and communal areas, up to your front door. If you live in a large home, such as a farm, building surveys will only be completed with your consent. If you [...]

The initial survey should take approximately 20 minutes. The second survey should take on average around 45 minutes.

There are two types of building survey. The initial survey will consist of the surveyor collecting data such as, the location of meters, building height, number of floors, distance between [...]

Your in-home display is a handheld digital device that sits in your home. This may be called lots of things – like an IHD or Smart meter display. It receives information from your Smart [...]

I am here today, representing energy suppliers, on behalf of the Alt HAN Company in order to complete a building survey. We need to access the building in order to carry out a survey to [...]