The Government is committed to every home and small business in Great Britain being offered a smart meter by the end of 2020. The programme is already underway and is the biggest national infrastructure project in our lifetimes and it will enable a more energy efficient system for Great Britain. Energy suppliers are obligated to take all reasonable steps to install Smart meters to all homes and small businesses across Great Britain by the end of 2020, but whether you accept them is completely up to the bill payer.

Smart meters are not compulsory; it’s entirely the bill payer’s choice. Energy suppliers are obligated to take all reasonable steps to install Smart meters to all homes and small businesses across Great Britain by the end of 2020, but whether you accept them is completely up to the bill payer.

Although you may not want a Smart meter at present, Alt HAN Equipment may still be installed within the building, to allow other users to access and enjoy the benefits of Smart metering. Once the Alt HAN Equipment is installed, this would make it easier to have a Smart meter in the future.

For further information you can contact your energy supplier or visit the Smart Energy GB website –

Within Great Britain there are buildings and large premises that are currently unable to receive the full functionality associated with Smart meters. The Alt HAN Company is owned by energy suppliers and has been established to provide the technology and solutions that will aim to resolve this issue.

For more information on the Alt HAN Company, please see the Home page.

You won’t have a separate charge on your bill. The costs associated with a building survey or Alt HAN Equipment are recovered from energy bills in the same way as traditional metering.

The Alt HAN Equipment works by extending the standard reach of a Smart Communication Hub in a safe, secure and reliable way to transmit your energy data back and forth from your home devices. The technology is similar to that found in WiFi extenders.

All the building surveyors carry an ID Badge which provides their employee number and contact details. You can either call 0330 022 6103, which is on the ID Badge, or visit in order to verify who they are and to find out more about the building surveys.

I am here today, representing energy suppliers, on behalf of the Alt HAN Company in order to complete a building survey. We need to access the building in order to carry out a survey to understand where the meters are located and also gather information such as the number of floors. This information will then be used to understand what type of Alt HAN Equipment needs to be installed for full functionality to be received when a Smart meter is fitted.

We may need to complete building surveys if you live in a large house, such as a farm. These will not be completed without your consent.

Your in-home display is a handheld digital device that sits in your home. This may be called lots of things – like an IHD or Smart meter display. It receives information from your Smart meter and shows you in near real time how much energy you’re using in pounds and pence.

There are two types of building survey. The initial survey will consist of the surveyor collecting data such as, the location of meters, building height, number of floors, distance between premises and the gas and electricity meters. This information is needed to understand whether the building will need to have Alt HAN Equipment installed. On the second survey, more information will be captured to understand what type of Alt HAN Equipment will be needed to be installed. The second survey is only required if Alt HAN Equipment is needed to be installed. Both types of surveys do not require access to individual flats and are only visual, therefore nothing will be moved. Your electricity and/or gas supply will not be impacted in any way.

The initial survey should take approximately 20 minutes.

The second survey should take on average around 45 minutes.

No. We only need to access the meter room and communal areas, up to your front door. If you live in a large home, such as a farm, building surveys will only be completed with your consent.

If you speak to your energy supplier and agree to have a Smart meter installed, your energy supplier will need access to your property to complete the installation.

If you can’t get hold of a bill, the simplest way to find out which energy provider supplies your gas is to give the Meter Number Helpline a ring on 0870 608 1524. (Please note that calls cost 7p per minute plus your phone company’s access charge.)

For your electricity supplier, call your regional electricity distribution number. The number differs based on where you live. See below for a full list:

If your region is:Tel Number
North Scotland0800 048 3515
Central and South Scotland0330 1010 300
North East England and Yorkshire0800 011 3332
North West England0800 195 4141
Southern England0800 048 3516
South West England, South Wales, West & East Midlands0800 096 3080
London, South East & Eastern England0800 029 4285
Merseyside, Cheshire, North Shropshire & North Wales0330 1010 300

If you have any issues, please contact your energy supplier or go to the Contact Us page on the Alt HAN Co website or call us on 020 7090 7766.

The Surveyors implement socially distant ways of surveying and safety procedures to minimise the risk of spreading Coronavirus, which include:

  • Surveyors applying daily Coronavirus symptoms and temperature checks
  • 2 home Coronavirus tests once a week – a positive test will result in the surveyor self-isolating and arranging for a NHS test
  • Surveyors and customers taking all reasonable measures to maintain 2m distance
  • Wearing face coverings

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